Onestream is a retail-only ISP that does not own its own physical nationwide network infrastructure; instead it resells broadband over established network infrastructure owned by larger network operators/wholesalers (notably Openreach / BT Wholesale, and via a wholesale agreement with Vodafone/SoGEA/FTTP) (Source), (Source), (Source), (Source).
United Kingdom
Valid from
Organization: Any kind of organization. The Organization class represents a kind of Agent corresponding to social instititutions such as companies, societies etc.
About
Onestream was founded in 2016 (originally under the umbrella of Onecom Group), and later became independent. Onestream is a retail-only ISP that does not own its own physical nationwide network infrastructure; instead it resells broadband over established network infrastructure owned by larger network operators/wholesalers (notably Openreach / BT Wholesale, and via a wholesale agreement with Vodafone/SoGEA/FTTP). In late 2022, Onestream signed a strategic deal with BT Wholesale to supply FTTP, SoGEA and "GFast" broadband to millions of UK homes. At the same time (2022), it signed a ~£40 m agreement with Vodafone to extend their FTTP / SoGEA footprint and support expansion across the UK. Onestream advertises "unlimited downloads", "up to 1000 Mbps full-fibre", and encourages customers to reuse their own routers (rather than being forced to rent a router). According to independent reviews and consumer feedback, Onestream has a mixed reputation: many customers report billing issues, unexpected extra charges (e.g. optional antivirus or "assurance" packages), hidden fees, slow activation or under-delivered speeds, and complaints about customer service and contract-/fee-transparency. On the positive side, some customers praise occasional good service, ability to switch without swapping hardware (because router reuse is allowed), and low headline pricing relative to big-name ISPs (Source), (Source), (Source), (Source), (Source), (Source), (Source), (Source), (Source).
Operator Characteristics
Retail-only ISP?
Yes
(2016-01-01)
Onestream is retail-only; it does not own its own physical nationwide network infrastructure but resells broadband over established network infrastructure owned by larger network operators/wholesalers (notably Openreach / BT Wholesale, and via a wholesale agreement with Vodafone/SoGEA/FTTP) (Source), (Source), (Source), (Source).
Business-only ISP?
No
(2016-01-01)
Onestream is not business-only; it targets residential customers and also offers bundled mobile and broadband deals (Source), (Source).
Onestream offers part-fibre / fibre-to-cabinet + copper (FTTC) services via Openreach in areas without full-fibre, i.e. legacy fibre-to-cabinet + copper lines, for lower-tier packages. In late 2022, Onestream signed a strategic deal with BT Wholesale (Openreach) to supply SoGEA (Single Order Generic Ethernet Access) and G.Fast broadband to millions of UK homes (Source), (Source), (Source).
Onestream offers full-fibre (FTTP) services via Openreach's FTTP network where available. In late 2022, Onestream signed a strategic deal with BT Wholesale (Openreach) to supply FTTP broadband to millions of UK homes (Source), (Source), (Source), (Source).
Onestream signed a ~£40 m agreement with Vodafone in 2022 to extend their FTTP / SoGEA footprint and support expansion across the UK for "True Fibre" / gigabit-capable connections (Source).
Relationship Graph
Click a network or another operator to open its profile.