John Lewis Broadband was a retail-only white-label ISP that did not own or operate network infrastructure. Instead, it acted as a white-label ISP, leveraging Plusnet's infrastructure (which in turn mostly uses the national fixed-line network via Openreach). The service was provided via Plusnet (itself owned by BT Group). In October 2022, John Lewis Broadband stopped accepting new customers, and the service was fully closed on 28 May 2024 (Source), (Source), (Source), (Source).
United Kingdom
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Organization: Any kind of organization. The Organization class represents a kind of Agent corresponding to social instititutions such as companies, societies etc.
About
John Lewis Broadband (also known as John Lewis Energy Broadband) was a retail-only white-label ISP that did not own or operate network infrastructure. Instead, it acted as a white-label ISP, leveraging Plusnet's infrastructure (which in turn mostly uses the national fixed-line network via Openreach). The service was provided via Plusnet (itself owned by BT Group). In October 2022, John Lewis Broadband stopped accepting new customers. The service was fully scheduled to close — broadband and associated email services — for remaining customers on 28 May 2024. Customers who had been on John Lewis Broadband were advised to migrate to Plusnet (or another ISP) — but switching meant losing access to the branded John Lewis / Waitrose / Greenbee email addresses (Source), (Source), (Source), (Source), (Source), (Source), (Source).
Operator Characteristics
Retail-only ISP?
Yes
(2012-01-01 – 2024-05-28)
John Lewis Broadband was retail-only; it did not own or operate network infrastructure. Instead, it acted as a white-label ISP, leveraging Plusnet's infrastructure (which in turn mostly uses the national fixed-line network via Openreach). The service was provided via Plusnet (itself owned by BT Group). In October 2022, John Lewis Broadband stopped accepting new customers, and the service was fully closed on 28 May 2024 (Source), (Source), (Source).
Business-only ISP?
No
(2012-01-01 – 2024-05-28)
John Lewis Broadband was not business-only; it was aimed at residential customers. The service was provided via Plusnet (itself owned by BT Group). In October 2022, John Lewis Broadband stopped accepting new customers, and the service was fully closed on 28 May 2024 (Source), (Source).
John Lewis Broadband offered copper (traditional DSL) services via Openreach. The service was provided via Plusnet (itself owned by BT Group). In October 2022, John Lewis Broadband stopped accepting new customers, and the service was fully closed on 28 May 2024 (Source), (Source).
John Lewis Broadband offered part-fibre / fibre-to-cabinet + copper (FTTC) services via Openreach where available. The service was provided via Plusnet (itself owned by BT Group). In October 2022, John Lewis Broadband stopped accepting new customers, and the service was fully closed on 28 May 2024 (Source), (Source).
John Lewis Broadband offered full-fibre (FTTP) services via Openreach's FTTP network where available. The service was provided via Plusnet (itself owned by BT Group). In October 2022, John Lewis Broadband stopped accepting new customers, and the service was fully closed on 28 May 2024 (Source), (Source).
Consolidations
Consolidated into:
Plusnet — announced 2024-05-28; completed 2024-05-28(acquired)
John Lewis Broadband was discontinued in May 2024, with customers migrated to Plusnet (BT Group) (Source)
Relationship Graph
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